Application Analyst 2
Regular, Full Time
Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for an Application Analyst 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting to the Application Services Manager of the Information Technology team in the Corporate Services Bureau, the Application Analyst 2 will investigate and analyze business information systems to meet SPS’ business needs. The successful candidate will formulate and define the scope and objectives of business systems, ensure deliverables adhere to quality control standards, and work as part of project teams to enable the successful delivery of IT solutions that meet client and business requirements. The candidate will act as a specialist within the team and act as a resource for more junior team members.
Schedule / Hours of Work
The anticipated schedule for this position is 35 hours/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.
RESPONSIBILITIES
- Perform analysis, design, development, implementation, documentation, and maintenance of commercial, off-the-shelf (COTS) and custom software applications for both new and existing business and technical information systems.
- Formulate and define system scope and objectives through research and fact-finding to develop or modify complex information systems for SPS needs.
- Support the budgeting process by estimating efforts and resources required for project phases and monitoring expenditures or variances.
- Prepare detailed specifications from which programs and sustainment documentation will be produced, including but not limited to instructions and standard operating procedures.
- Analyze and revise existing system logic difficulties and documentation, as necessary.
- Investigate and resolve software related incidents and problems escalated from the business and service desk.
- Other job-related duties as assigned.
KNOWLEDGE, ABILITY AND SKILL
- Knowledge of one or more complex enterprise business applications, web and mobile development platforms, and/or quality assurance systems and delivery processes.
- Knowledge of specialized programming tools, languages, and technical procedures as well as IT security issues.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships with internal and external parties.
- Ability to assess applicability of technologies to improve operations.
- Ability to plan and organize work to meet deadlines.
- Ability to present recommendations and preferred alternatives.
- Ability to negotiate with external organizations regarding specific project deliverables.
- Ability to anticipate requirements and investigate new technology that may assist in meeting client business needs.
- Ability to analyze situations, identify alternative solutions and make recommendations.
QUALIFICATIONS
- A degree in a related field from a recognized institution plus two years related experience or, an acceptable equivalent combination of education and experience. Related experience includes:
- experience in a hands on technical role, working with programming tools, languages, and technical procedures;
- experience working in cross functional teams, including developers, business analysts, and end users;
- experience in translating complex technical concepts into clear, understandable language for non-technical audiences;
- experience in diagnosing and resolving technical problems;
- experience with software development life cycle (SDLC).
- Relevant certifications (i.e., ITIL) is considered an asset.
- Demonstrated experience working with Microsoft SharePoint and Power Platform (Power Apps, Power Automate, Power BI)
- All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.
BENEFITS & COMPENSATION
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.
- This is a unionized position, represented by CUPE 402.
- The salary range is $47.52/hour -$53.84/hour (pay grade 27) based on 2024 rates.
Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on September 26th, 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.
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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.