Clerk 2 (Information Services)
Regular, Full-Time
Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for a Regular Full-Time Clerk 2 – Information Services to join our Information Management & Technology Division, within the Corporate Services Bureau. Reporting to the Records Team Manager, the incumbent Performs entry level clerical work including repetitive tasks of limited complexity. Work may include gathering information, processing documents at a routine level, and performing various office duties.
Key responsibilities include preparing correspondence, answering public inquiries, operating office equipment, and assisting staff with various tasks. The ideal candidate is detail-oriented, organized, and capable of working both independently and within a team. Strong communication and time management skills, accurate keyboarding abilities (minimum 40 wpm), and a commitment to confidentiality are essential.
Schedule / Hours of Work
The anticipated schedule for this position is 7:00 to 15:00. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.
RESPONSIBILITIES
- Organizes and manages office records, including files, reports, invoices, and requisitions.
- Prepares, processes and formats documents, forms, letters and other routine correspondence.
- Handles incoming and outgoing correspondence, including opening, distributing, and filing documents.
- Performs mathematical calculations manually and/or using digital tools.
- Performs data collection and entry.
- Provides information to the public and others concerning departmental rules and regulations, referring complex or unusual problems to a supervisor.
- Operates a variety of office equipment.
- Uses relevant software and applications.
- Assists other staff in performing their duties.
- Performs related duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to understand and effectively follow both oral and written instruction.
- Demonstrates some independence in decision making while performing tasks.
- Capability to maintain records and perform mathematical calculations accurately.
- Proficiency in creating, processing, and formatting various forms, letters, and routine correspondence.
- Knowledge of department’s operation, procedures and safety regulations.
- Ability to provide accurate information.
- Possesses good interpersonal and public relation skills.
- Ability to use relevant work related software and applications.
- Understanding of Surrey Police Service (SPS) policies, procedures and standards.
- Must be able to obtain and maintain the relevant level of security clearance throughout employment with SPS.
QUALIFICATIONS
- Completion of Grade 12, supplemented by courses in office administration or other related courses.
- A minimum 1-year experience in an office environment.
- A minimum typing speed of 40 words per minute is required.
- An equivalent combination of education and experience may be considered.
- All applicants must obtain and maintain the required police clearance throughout their employment with SPS. This role also requires RCMP Reliability Status (security clearance).
BENEFITS & COMPENSATION
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.
- This is a unionized position, represented by CUPE 402.
- The salary range is $28.43/hour - $30.12/hour (pay grade 009) based on 2024 rates.
Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on December 5, 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.
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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.