Clerk 3 – Investigative Support
Regular Full-Time
Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for two (2) Clerk 3 – Investigative Support positions to join our Specialized Operations Division, within the Investigative Services Bureau. Reporting to Inspector, Investigative Support Unit, the incumbent performs a variety of moderately complex clerical tasks. This level of work requires taking initiative and exercising independent judgement within established guidelines.
The successful candidate will provide comprehensive administrative and operational support to the unit by coordinating and scheduling interviews for prolific offenders and parolees, managing designated email proxies such as high‑risk offender accounts, and reviewing and conducting basic PRIME queries, including Sudden Death files, while ensuring compliance with identifiers related to outstanding missing persons. Responsibilities also include creating basic profiles, RTIC‑BC bulletins, reports, and memos; maintaining accurate file management and data entry (including support to surveillance coordination); and managing appropriate contact with victims. The role involves photocopying notebooks, pre‑vetting materials, arranging and tracking transcription services, and conducting hospital checks for missing people. The incumbent will be responsible for booking and securing interview and meeting rooms, tracking equipment inventories, coordinating ordering and replacement schedules, and supporting procurement processes. In addition, the position manages training requests, courses, court appearances, leave, and on‑call resource scheduling to ensure effective operational readiness.
Schedule / Hours of Work
The anticipated schedule for this position is 35 hours per week (7 hours per day). Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.
RESPONSIBILITIES
- Prepares and formats a variety of documents and reports.
- Accurately prepares and maintains, accounts, records, plans, files, schedules and related documents.
- Prepares and assists in organizing and assigning classifications or numerical designations to documents, records, and plans.
- Handles records, including data collection, maintenance, reconciliation, and balancing without requiring advanced accounting techniques.
- Operates a variety of office equipment.
- Uses relevant software and applications.
- Provides information to resolve inquiries and complaints for the public and staff.
- Provides advice and guidance to staff on new procedures and atypical issues.
- Explains departmental regulations and procedures.
- Assists other staff in their duties as needed.
- Performs related duties as required
QUALIFICATIONS
- Completion of Grade 12, supplemented by several courses in office administration or other related courses.
- A minimum 2 years experience in an office environment.
- A minimum typing speed of 40 words per minute is required.
- An equivalent combination of education and experience may be considered
- This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.
BENEFITS & COMPENSATION
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.
- This is a unionized position, represented by CUPE 402.
- The salary range is $30.12 to $31.97 (pay grade 12) based on 2024 rates.
Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on May 1, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.
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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.