Clerk 3 – Watch Clerk
Temporary, Full Time | Term, up to 18 Months
Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 480 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
While Surrey Police Service (SPS) has assumed overarching responsibility for policing in the City of Surrey, the RCMP will continue to provide policing services in Surrey through the RCMP Surrey Provincial Operations Support Unit until the transition has been completed. SPS is currently hiring a Clerk 3 – Watch Clerk (Temporary, Full Time) to work as a designated resource to the RCMP in Surrey. While the successful candidate will be employed by SPS, they will be dedicated to support the RCMP Surrey Provincial Operations Support Unit. Currently, the position is scheduled run for up to 18 months (approximately). The duration of the term may be shortened or extended based on operational needs.
The incumbent provides critical operational, administrative, and technical support. This role assists officers both in the field and at the detachment through telephone, radio communications, and in-person interactions. Key responsibilities include managing operational files within the PRIME system, ensuring quality assurance and statistical reporting, and handling various administrative queues. The Clerk 3 - Watch Clerk (Dedicated Support to the RCMP) records and processes public complaints, conducts research, and ensures CPIC entries comply with policy. Additional duties include maintaining records, managing office supplies, processing reports, and operating police radio communications.
Schedule / Hours of Work
The anticipated schedule for this position is the day shift. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.
RESPONSIBILITIES
- Prepares word processed reports.
- Files and keeps records.
- Checks, balances, and maintains accounts and other records.
- Prepares and assists in assigning classifications or numerical designations to files, records, plans and related documents.
- Prepares and posts schedules, sign up notices and charts.
- Posts, maintains, reconciles, and balances records not requiring special accounting techniques.
- Collects and inputs data.
- Operates office equipment, such as PC’s, word processors, photocopiers, and fax machines.
- Provides information to others, traces errors, corrects deviations from policy and answers inquiries and complaints from the public and staff.
- Advises subordinates on new or revised procedures and unusual problems.
- Explains division regulations and procedures.
- Assists other staff in performing their duties.
- Performs related duties as required.
QUALIFICATIONS
- Completion of Grade 12, supplemented by several courses in word processing, office practices and computer applications.
- Minimum two years experience and training in an office environment.
- Must have accurate typing speed of 45 wpm.
- This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.
BENEFITS & COMPENSATION
Surrey Police Service is committed to providing a supportive and fulfilling work environment for our Auxiliary and Temporary Full-Time (TFT) employees. They have access to valuable resources such as the Employee Assistance Program (FSEAP), offering confidential support for personal and family matters, as well as a dedicated Employee Services team to assist with well-being. At SPS, we prioritize creating an inclusive and collaborative atmosphere where all employees are supported in their professional and personal development.
- This is a unionized position, represented by CUPE 402.
- The salary range for this position is $30.12/hr to $31.97/hr (pay grade 12) based on 2024 Rates.
Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on April 23rd 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.
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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.