FUNCTIONAL ANALYST 2
(ELECTRONIC DOCUMENT AND RECORDS MANAGEMENT SYSTEM)
REGULAR, FULL TIME
Surrey Police
Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024,
SPS became the police of jurisdiction, and assumed responsibility and command
for policing and law enforcement in Surrey. SPS is working to redefine policing
with innovative new approaches and community-based solutions. It’s an exciting
time as SPS continues to expand our team with talented people who want to help
shape the future of policing in Surrey. To date we’ve hired over 550 police
officers and over 450 civilian support staff and will grow to be one of the
largest independent police services in Canada. Since day one, SPS has been
intentional about building a culture that is inclusive, respectful and
supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
Surrey
Police Service (SPS) has an exciting opportunity for a Functional Analyst 2 -
Electronic Document and Records Management System (EDRMS) to join our Corporate
Services Bureau. The Functional Analyst 2 (EDRMS) will serve on a team of
specialists supporting EDRMS functionality, and they are required to develop
solutions to operation issues arising out of the system. The incumbent will be
responsible for system optimization, assisting EDRMS system upgrades,
stakeholder management, and be the primary contact to build training materials.
The
successful candidate will assist in formulating and defining the scope and
objectives of business systems, and work as part of project teams to enable the
successful delivery of solutions that meet client and business requirements.
The candidate will work closely with Electronic Document and Records Management
System (EDRMS) Functional Analyst 3 to configure SharePoint to seamlessly
integrate with the EDRMS, help to manage system updates, and troubleshoot
issues that may arise during integration. The candidate will function as a
specialist within the team and function as a resource for more junior team
members.
Schedule / Hours of Work
This
is an on-site position and the anticipated schedule for this
position is 35 hrs/week. Please note, the hours are subject to change based on
operational needs and adherence to the Collective Agreement.
RESPONSIBILITIES
·
Leverage knowledge of the Electronic Document
and Records Management System (EDRMS) to help configure and maintain the
system, participating in ongoing business operations.
·
Complete work assignments as delegated, ensuring
alignment with the organization's configurations that support accurate records
retention, disposition processes, and security/access management.
·
As the primary source of contact, responds to,
investigates, prioritizes and resolves integrated administrative, technical, or
operating problems within EDRMS, continuously optimizing the configuration,
enhancing data management, retrieval, and overall system performance.
·
Acts as a liaison with stakeholders for all
system issues raised by the functional users that require IT involvement and
manages the resolution of all issues.
·
Support the EDMU Team in the creation of, and
maintaining compliance accuracy reports, Records Classification Dictionary
(RCD) and Records Retention Schedule (RRS).
·
Provides ongoing support and training to all end
users, including management staff in the use of analytical tools, through
training programs, one on one consultation, systems, or procedural advice. Document
functional requirements, system configurations, and any changes implemented
within the EDRMS with a high degree of detail and accuracy.
·
Develops training material for end users and
ensures that end user system documentation is appropriate and complete.
·
Has frequent contact with application system
vendors, external user groups and consultants to exchange information and to
resolve problems.
·
Maximizes integration between end user groups by
analyzing business processes and recommending improvements where appropriate.
·
Assumes key role in the future development of
the system by participating in the development of business cases, taking
business unit lead role in needs identification, defining requirements,
assisting with development of work break down structure and project plans, and
assumes key business unit role in testing and implementation.
·
Provide specialized support during the
onboarding of new BUs into the EDRMS, facilitating the enterprise-wide adoption
of the EDRMS.
·
Coordinates business unit resources for
implementation projects and assist with Business Unit alignment.
·
Evaluates procedures and reports /makes
recommendations to ensure security access to the system follows internal
control guidelines.
·
Manages configuration changes and security
access (if applicable).
·
Leads report development based on end user
needs, both staff and management.
·
Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
·
Ability to establish and maintain effective
working relationships with internal and external parties.
·
Effective communicator with strong presentation
skills.
·
A strong team player that values collaborative
relationships.
·
Self-starter who can work independently to meet
deadlines, with an ability to work with confidential material.
QUALIFICATIONS
·
A degree in an acceptable related discipline
(Library Information Management, Information Technology, or related field) from
a recognized institution plus 3 years of directly related experience
(preferably in a municipal/government setting) OR;
·
Diploma in an acceptable related discipline
(Library Information Management, Information Technology, or related field) from
a recognized post-secondary institution plus 5 years of directly related
experience (preferably in a municipal/government setting) OR;
·
Technical courses in the field (Library
Information Management, Information Technology, or related field) plus 7 years
of directly related and relevant experience (preferably in municipal setting).
·
All
applicants must obtain and maintain the required police security clearance
throughout their employment with SPS, which includes
a mandatory polygraph examination.
BENEFITS &
COMPENSATION
Surrey
Police Service offers a comprehensive benefits package, including extended
health and dental coverage, a defined benefit pension through the Municipal
Pension Plan, generous vacation entitlements, and ongoing professional
development. Employees also benefit from short-term and long-term coverage,
travel and life insurance, discounted access to City of Surrey recreation
facilities, and a dedicated Employee Services team providing personal and
family support. With a strong focus on well-being, career growth, and work-life
balance, SPS is committed to fostering a supportive and rewarding workplace. Note
– The aforementioned benefits only apply to eligible full-time positions within
SPS.
·
This is a unionized position, represented
by CUPE 402.
·
The compensation range is $47.52/hour
to $53.84/hour* (pay grade 27) based on 2024 rates.
Applications must be
submitted through our online Careers page. This posting will remain open until 11:55pm on July
31, 2026; however, applications will be reviewed on an ongoing basis. We
encourage interested candidates to apply as soon as possible, as the posting
may close earlier if a suitable candidate is selected.
For updates on
recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).
Thank you for
your interest in working with SPS. We pride ourselves on hiring members that
model the mission, vision, and values of SPS through unquestioned integrity and
sustaining a visible, credible, inclusive, and respected profile.