Information Officer

Information Officer

Regular, Full Time | CUPE

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 480 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

SPS has an exciting opportunity for one (1) Regular Full-time Information Officers to join the Public Services Unit providing front counter services at headquarters and in various district offices.  Reporting to the Manager of Public Services, the incumbent will perform a broad range of administrative support work involving the provision of information and assisting the public and other police agencies in various capacities. This position performs moderately complex and diversified work with minimal supervision that requires independent judgement and initiative within established SPS policies and guidelines.

RESPONSIBILITIES

• Provides a wide variety of information and assistance to the public, other police agencies, and staff as required and directs public to applicable agencies for advice or action.
• Deals tactfully and effectively with the public and multi-cultural clients.
• Acts calmly and effectively in emergency situations.
• Takes enquiries, explains rules, regulations, and procedures within prescribed limits.
• Operates office equipment such as PC, photocopiers, and computer programs including but not limited to PRIME, LEIP, CPIC, PIRS and CNI computer terminals.
• Receives and processes applications for, including but not limited to police certificates and permits, including taxi, private investigations, and issues certificates.
• Processes requests for, including but not limited to, criminal record searches for security clearance, employment and immigration purposes, and pardons.
• Accepts reported offences, decides type of offence, categorises, creates file, and refers for processing per policy and procedure.
• Accepts and processes monies for all applicable fees, issues receipts, and balances cash receipts.
• Fingerprints and/or photographs persons requiring such for job applications, visa applications, immigration purposes, bonding, and other security reasons.
• Composes routine correspondence.
• Examines motor vehicles to confirm ticket requirements have been met as per provincial Motor Vehicle Act and City by-laws.
• Assists in maintaining probationers’ attendance records/compliance with judicial direction to report to police regularly and prepares correspondence to appropriate reporting agency
• Accepts and processes found property turned into the front counter.
• Provides SPS access to authorized visitors by issuing visitor tags or providing escort.
• Assists in the development, maintenance, and implementation of policies and procedures for providing services to the public in consultation with the manager.
• Complies with existing and new policy and procedures to maintain consistency of service.
• May be required to give evidence in court.
• May be required to train other personnel.
• Performs other related duties as required.

QUALIFICATIONS

• Completion of Grade 12 education.
• Two (2) years related experience including exposure to and knowledge of PRIME, provincial, and federal statutes, municipal bylaws and police procedures and policies.
• Some exposure to relevant police database systems.
• An equivalent acceptable combination of education and experience.
• SPS AND RCMP CLEARANCE All applicants must obtain and maintain the required police clearance throughout their employment with SPS. This role also requires RCMP Reliability Status (security clearance).

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $31.23/hour - $34.12*/hour (pay grade 19K) based on 2024 rates*.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on August 7, 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.