Information Officer

Information Officer

Auxiliary - CUPE

 

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for Information Officers (Auxiliary) to join our Public Services Unit at headquarters and in various district offices. Reporting to the Manager of Public Services, the incumbents will perform a broad range of administrative support work involving the provision of information and assisting the public and other police agencies in various capacities. This position performs moderately complex and diversified work with minimal supervision that requires independent judgement and initiative within established SPS policies and guidelines.

 

Schedule / Hours of Work

To be eligible for this auxiliary position, incumbents must have flexible availability and be able to commit to a

minimum of three (3) shifts per month. Shifts may include weekdays, evenings, and weekends. Assigned shifts may be prescheduled or by call-in. The anticipated work schedule for the base full-time position is 40 hours a week.

Please note, the hours are subject to change based on operational needs and adherence to the Collective

Agreement

RESPONSIBILITIES

·         Provides a wide variety of information and assistance to the public, other police agencies, and staff as required and directs public to applicable agencies for advice or action.

·         Deals tactfully and effectively with the public and multi-cultural clients.

·         Acts calmly and effectively in emergency situations.

·         Takes enquiries, explains rules, regulations, and procedures within prescribed limits.

·         Operates office equipment such as PC, photocopiers, and computer programs including but not limited to PRIME, LEIP, CPIC, PIRS and CNI computer terminals.

·         Receives and processes applications for, including but not limited to police certificates and permits, including taxi, private investigations, and issues certificates.

·         Processes requests for, including but not limited to, criminal record searches for security clearance, employment and immigration purposes, and pardons.

·         Accepts reported offences, decides type of offence, categorises, creates file, and refers for processing per policy and procedure.

·         Accepts and processes monies for all applicable fees, issues receipts, and balances cash receipts.

·         Fingerprints and/or photographs persons requiring such for job applications, visa applications, immigration purposes, bonding, and other security reasons.

·         Composes routine correspondence.

·         Examines motor vehicles to confirm ticket requirements have been met as per provincial Motor Vehicle Act and City by-laws.

·         Assists in maintaining probationers’ attendance records/compliance with judicial direction to report to police regularly and prepares correspondence to appropriate reporting agency.

·         Accepts and processes found property turned into the front counter.

·         Provides SPS access to authorized visitors by issuing visitor tags or providing escort.

·         Assists in the development, maintenance, and implementation of policies and procedures for providing services to the public in consultation with the manager.

·         Complies with existing and new policy and procedures to maintain consistency of service.

·         May be required to give evidence in court.

·         May be required to train other personnel.

·         Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

·         Communicates effectively, both orally and in writing.

·         Understands and effectively carries out oral and written instructions.

·         Demonstrates independence in decision making

·         Excellent organizational skills.

·         Exercises good judgement and initiative while performing the duties of the position.

·         Sound knowledge of business English, arithmetic, and spelling.

·         Follows routine procedures with a minimum of supervision.

·         Provides accurate, factual information to others.

·         Superior public relations and interpersonal skills including dealing with others in stressful situations.

·         Accurate and good keyboard skills.

·         Thorough knowledge of applicable computer applications being used by SPS including but not limited to PRIME, LEIP, CPIC, PIRS, CNI, and Word Perfect.

·         Thorough knowledge of SPS operations, standards, and policies and procedures.

·         Competent level of knowledge of the Criminal Code and relevant federal and provincial statutes and municipal bylaws.

·         Basic understanding of civil versus criminal law.

·         Adequate understanding of Canadian and US immigration policies and procedures.

·         Thorough knowledge of federal/provincial judicial system and court procedures.

·         Thorough understanding of community policing programs, community resources, agencies, and social services available in Metro Vancouver and Surrey.

·         Relevant level of security clearance.

 

QUALIFICATIONS

·         Completion of Grade 12 education.

·         Two (2) years related experience including exposure to and knowledge of PRIME, provincial, and federal statutes, municipal bylaws and police procedures and policies.

·         Some exposure to relevant police database systems.

·         This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION

Surrey Police Service is committed to providing a supportive and fulfilling work environment for our Auxiliary and Temporary Full-Time (less than 6 months) employees. They have access to valuable resources such as the Employee Assistance Program (FSEAP), offering confidential support for personal and family matters, as well as a dedicated Employee Services team to assist with well-being. Employees also benefit from discounted access to City of Surrey recreation facilities. At SPS, we prioritize creating an inclusive and collaborative atmosphere where all employees are supported in their professional and personal development.

 

·         This is a unionized position, represented by CUPE 402.

·         The compensation range is $31.23/hour - $34.12/hour (pay grade 19K) based on 2024 rates.

 

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on September 4, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

 

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter). 

 

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.