Information
Services Manager
Regular
Full-Time (EXEMPT)
Surrey Police
Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024,
SPS became the police of jurisdiction, and assumed responsibility and command
for policing and law enforcement in Surrey. SPS is working to redefine policing
with innovative new approaches and community-based solutions. It’s an exciting
time as SPS continues to expand our team with talented people who want to help
shape the future of policing in Surrey. To date we’ve hired over 550 police
officers and over 450 civilian support staff and will grow to be one of the
largest independent police services in Canada. Since day one, SPS has been
intentional about building a culture that is inclusive, respectful and
supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
Surrey Police Service
(SPS) has an exciting opportunity for an Information Services Manager to join
our Information and Evidence Management Section, within the Corporate Services Bureau.
Reporting to the Senior
Manager, Information and Evidence Management, the incumbent will be responsible
for the facilitation of the flow of police information in a timely and accurate
manner in line with data quality requirements, completing various audits
ensuring SPS records, policies and procedures are up-to-date and providing
advice and recommendations on related practices and procedures to support
operational efficiency.
Schedule / Hours of Work
This
is an on-site position and the anticipated schedule for this
position is 37.5 hours per week. Please note, the hours are subject to change
based on operational needs.
RESPONSIBILITIES
·
Manage the daily operational needs of Surrey Police Service
(SPS’s) records management section and act as subject matter expert and
resource to staff and stakeholders.
·
Review, store, purge, and validate police records for SPS and
ensuring critical information is uploaded and accessible within timeframes
dictated by police policies.
·
Develop objectives for the records management section and troubleshoot
functional or system issues in consultation with stakeholders and be
responsible for conducting quality control reviews.
·
Lead recruitment, training and development, engagement, retention,
coaching, support and management of unionized staff.
·
Provide advice and recommendations on related practices and
procedures to support operational efficiency.
KNOWLEDGE, SKILLS, & ABILITIES
·
Thorough knowledge of the administration of police files,
administrative processes, operational requirements, related policies and
databases and information systems including but not limited to PRIME.
·
Strong critical thinking skills paired with a high level of
initiative and a proactive approach to problem solving
·
Detail oriented with an excellent ability to multi-task,
prioritize and organize tasks within strict timelines.
·
Strong communication skills, both written and verbal
·
Exceptional interpersonal skills.
·
Ability to work collaboratively in a team environment and
independently
·
Current with several policies and frameworks, retention best
practices, PRIME BC Policy and the Information Management Act in BC.
·
Management skills demonstrated through change management and
effective resolution of issues within a unionized environment will be
considered an asset.
QUALIFICATIONS
·
Completion of a post-secondary diploma in a related discipline
supplemented by 5 years of progressive experience in a records management role
which includes supervisory experience.
·
A combination of equivalent education, training and experience may
be considered.
·
All
applicants must obtain and maintain the required police security clearance
throughout their employment with SPS, which includes
a mandatory polygraph examination.
BENEFITS & COMPENSATION
Surrey
Police Service offers a comprehensive benefits package, including extended
health and dental coverage, a defined benefit pension through the Municipal
Pension Plan, generous vacation entitlements, and ongoing professional
development. Employees also benefit from short-term and long-term disability
coverage, travel and life insurance, discounted access to City of Surrey
recreation facilities, and a dedicated Employee Services team providing
personal and family support. With a strong focus on well-being, career growth,
and work-life balance, SPS is committed to fostering a supportive and rewarding
workplace. Note – The aforementioned benefits only apply to eligible
full-time positions within SPS.
·
This is a union exempt position.
·
The salary range is $104,807 - $123,302,
annually (pay grade M2) based on 2024 rates.
Applications must be
submitted through our online Careers page. This posting
will remain open until 11:55pm on May 22, 2026; however, applications will be
reviewed on an ongoing basis. We encourage interested candidates to apply as
soon as possible, as the posting may close earlier if a suitable candidate is
selected.
For updates on
recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).
Thank you for
your interest in working with SPS. We pride ourselves on hiring members that
model the mission, vision, and values of SPS through unquestioned integrity and
sustaining a visible, credible, inclusive, and respected profile.