IT
Infrastructure and Operations Manager
Regular Full Time (EXEMPT)
Surrey Police
Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024,
SPS became the police of jurisdiction, and assumed responsibility and command
for policing and law enforcement in Surrey. SPS is working to redefine policing
with innovative new approaches and community-based solutions. It’s an exciting
time as SPS continues to expand our team with talented people who want to help
shape the future of policing in Surrey. To date we’ve hired over 550 police
officers and over 450 civilian support staff and will grow to be one of the
largest independent police services in Canada. Since day one, SPS has been
intentional about building a culture that is inclusive, respectful and
supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
Surrey Police
Service (SPS) has an exciting opportunity for an IT Infrastructure and
Operations Manager to join our Information Management and Technology Division,
within the Corporate Services Bureau. Reporting to the Director, IMIT, the
successful candidate is responsible
for providing robust, 24/7 IT operations and system reliability with strict law
enforcement security and compliance standards Surrey Police Services (SPS). You
will provide extensive backend infrastructure support, ensuring continuous
operations of mission-critical systems.
This position provides leadership to IT professionals that support
information systems and infrastructure.
The successful candidate will also manage the IT budget, provide senior
management with recommendations and cost/benefit analyses on proposed projects
and system upgrades and interface with various stakeholders.
Schedule / Hours of Work
This
is an on-site position and the anticipated schedule for this
position is 37.5 hours. Please note, the hours are subject to change in
accordance with operational requirements.
RESPONSIBILITIES
·
Ensures reliability and availability for
critical public safety systems, including Computer-Aided Dispatch (CAD),
Records Management Systems (RMS), and Mobile Devices.
·
Ensures 24/7 infrastructure resilience to
support police operations and emergency communication centers.
·
Coordinates mobile communications, building
access controls, and CCTV systems with internal units and telecom providers.
·
Oversees the design, procurement, and
maintenance of backend infrastructure (physical and virtual) including data
centers, virtual servers (VMware, Azure), and LAN/WAN.
·
Manages vendor relationships, negotiating IT
service level agreements (SLAs), and oversees outsourced technical contracts.
·
Acts as a strategic technical advisor to
executive leadership and aligning technology investments with modern policing
initiatives.
·
Oversees identity and access management (IAM),
firewall configurations, and intrusion prevention systems to protect sensitive
intelligence and public safety data.
·
Collaborates with other IT managers to
develop, test, and maintain disaster recovery and business continuity plans for
all departmental hardware, software, and critical data repositories.
·
Acts as the infrastructure link in
cross-functional IT projects to ensure scalability, system compatibility, and
operational sustainability
·
Partners with other units to ensure proper
handling, transfer, and long-term retention of case-related digital evidence.
·
Collaborates with the other SPS teams to
co-design, implement, and support new technologies securely and sustainably.
·
Aligns infrastructure capabilities with
application deployment timelines, desktop hardware rollouts, and overall
project milestones.
·
Participates in joint technical reviews to
ensure all incoming applications, technologies and client-side devices meet
core network capacity, security baselines and operational needs.
·
Provides supervision, mentorship, and
performance evaluation for staff.
·
Evaluates new products and systems, conducts
benchmarking, research best practices in coordination with the planning and
research unit, and analyzes options to align to SPS objectives.
·
Evaluates and implements security systems for
both physical and electronic environments which meet National Police Services
Network and SPS policies.
QUALIFICATIONS
·
Seven years of progressive IT experience, with a
minimum of 5 years of management/supervisory experience leading technical
teams.
·
Bachelor’s degree in Information
Technology, Computer Science, Business Administration or related field supplemented
with Six Sigma (green or blackbelt) ITLM CISM/CISSP, CGEIT
·
An
equivalent combination of education, training and experience may be considered.
·
All
applicants must obtain and maintain the required police security clearance
throughout their employment with SPS, which includes
a mandatory polygraph examination.
BENEFITS &
COMPENSATION
Surrey
Police Service offers a comprehensive benefits package, including extended
health and dental coverage, a defined benefit pension through the Municipal
Pension Plan, generous vacation entitlements, and ongoing professional
development. Employees also benefit from short-term and long-term disability
coverage, travel and life insurance, discounted access to City of Surrey
recreation facilities, and a dedicated Employee Services team providing
personal and family support. With a strong focus on well-being, career growth,
and work-life balance, SPS is committed to fostering a supportive and rewarding
workplace. Note – The aforementioned benefits only apply to eligible
full-time positions within SPS.
·
This is a union exempt position.
·
The salary range is $135,720 - $159,671 annually (pay grade M3) based on 2024 rates.
Applications must be
submitted through our online Careers page. This posting will remain open until 11:55pm on July
17, 2026; however, applications will be reviewed on an ongoing basis. We
encourage interested candidates to apply as soon as possible, as the posting
may close earlier if a suitable candidate is selected.
For updates on
recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).
Thank you for
your interest in working with SPS. We pride ourselves on hiring members that
model the mission, vision, and values of SPS through unquestioned integrity and
sustaining a visible, credible, inclusive, and respected profile.