IT Technical Lead

IT Technical Lead

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 480 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) is offering an exciting opportunity for an IT Technical Lead to join our growing Corporate Services Bureau. This position is unionized and is represented by CUPE Local 402.

In this role, you will provide technical direction and leadership for strategic projects, processes, systems, and functional areas. Your responsibilities will include leading the infrastructure or applications environment build, configuration, and integration while ensuring that project teams adhere to quality control standards.

Schedule / Hours of Work

The anticipated schedule for this position is 35 hr/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

Reporting to the IT Infrastructure and Operations Manager, the incumbent will:

• Work with project managers to define project scope, deliverables, priorities, and schedules.
• Design and deliver IT solutions in collaboration with project teams and stakeholders. 
• Act as a technical liaison between business units, vendors, and IT Operations resources.
• Lead the development of technical design, configuration, sustainment, and other operations & maintenance documentation.
• Lead the implementation of new technologies, including testing and troubleshooting.
• Own and lead the planning and implementation of Operational initiatives such as versioning and stewardship.
• Conduct meetings to assess options and recommend changes as required.
• Provide technical expertise and consultation to IT stakeholder groups.
• Evaluate and assess risks and improve architectural approaches, and ensure compliance with IT Security policies and guidelines
• Adapt and apply procedures to address and resolve unusual problems.
• Ensure the smooth transition of new technologies to operational teams by ensuring operational handover procedures have been completed and training conducted.
• Provide subject matter expertise to operational teams for maintaining system operations and troubleshooting during outages.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of enterprise business applications integrations, web applications, database technology, cloud, security, and mobile and web technologies.
• Knowledge of software development lifecycle.
• Strong communication skills, efficiency, thoroughness, initiative.
• Ability to build relationships that contribute to team cohesion and collaboration.
• Excellent problem-solving skills.
• Effective management of complex tasks under tight deadlines are essential.

APPLICANT QUALIFICATIONS

• The successful incumbent will have a two-year Diploma in Information Systems
• A minimum of six years in an IT implementation role
• An acceptable equivalent combination of education and experience.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range for this position is $55.86/hour - $63.35/hour (pay grade 31) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on April 23rd 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter). 

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.