Major Case File Administrator

Major Case File Administrator

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a regular full-time Major Case File Administrators to join our Specialized Operations Division, within the Investigation Services Bureau. Reporting to the Crime Intelligence Manager or designate, the incumbent compiles, organizes and reviews highly complex information to meet administrative and electronic file coordination needs for the major crime section. The incumbent exercises independent judgment within established policies and procedures.

Schedule / Hours of Work

The anticipated schedule for this position is 7.5 hours each day, for a total of 37.5 hours per week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Assembles, prepares, organizes, and consolidates and reviews highly complex electronic disclosure packages for crown counsel and Surrey Police Service (SPS) major crime section partner agencies.
• Liaises and provides support to the file coordinator and investigative teams regarding necessary edits and formatting of disclosure packages.
• Updates and maintains complex processes for document scanning, data entry, organization, retrieval, and related tasks.
• Ensures data security, integrity, and compliance with established policies, procedures, and legislated regulations governing data access and use.
• Liaises with the file coordinator and investigative teams with electronic file and administrative needs throughout the various stages of investigations and court proceedings.
• Attends relevant investigational briefings as directed by SPS major crime section.
• Prepares and edits digital, audio and video files as requested for training use, investigations, or for submission to crown counsel.
• Ensures all materials are organized in a logical and comprehensible format that follows established policies and regulations.
• Converts digital, audio, and video files to acceptable formats.
• Provides training to system users including staff, and others, as required.
• Provides functional support, information, and assistance to case management system users.
• Liaises with technical support and information technology staff and assists in identifying and resolving software problems.
• Prepares detailed correspondence, reports and information summaries and carries out other administrative duties related to the work.
• Performs other job-related duties as required.

QUALIFICATIONS

• A valid BC Class 5 driver’s license with a safe driving record.
• Completion of Grade 12, supplemented by post secondary courses in a related field from a recognized post-secondary institution.
• A minimum of five years experience in a policing environment.
• An equivalent combination of education and related experience.

• This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $36.41/hour - $40.86/hour (pay grade 22B) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on September 17, 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.