OCC Trainer

Operations Communications Centre (OCC) Trainer

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a Regular Full-Time OCC Trainer to join our Community Policing North Division, within the Community Policing Bureau. Reporting to the OCC Manager and their delegate, the incumbent is responsible for providing and implementing training to telecommunication operators which includes completing extensive call reviews and coaching and identifying training needs in the OCC. The incumbent will exercise independence of judgment and work under limited supervision.

Schedule / Hours of Work

The anticipated schedule for this position is a flexible 37.5-hour week (7.5 hours per day).  Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Plans, designs, conducts, and supervises training for OCC and switchboard staff.
• Conducts post-examination interviews with course participants.
• Provides extensive and ongoing coaching and support to others and contributes to ongoing development of staff.
• Completes call reviews and maintains records including audio tapes for training purposes.
• Prepares, maintains, and updates lesson plans and course materials.
• Research, reviews, and adjusts course syllabus to meet SPS/division/OCC policy and training needs.
• Processes, monitors, and schedules applications for training.
• Coordinates the scheduling of qualification testing for all positions.
• Receives input on the performance of OCC operators to identify refresher training needs, readiness for further training, and promotions.
• Performs needs assessments and evaluations for all operators to determine training requirements.
• Identifies performance gaps and creates development plans.
• Identifies future training needs and provides recommendation on training programs as needed.
• Provides feedback to supervisors regarding training requirements and program availability.
• Provides materials and support to assist in the facilitation of training.
• Provides training in radio dispatch to OCC operators.
• Assists in the development of work methods, standards and procedures, and manuals.
• Liaises between OCC operators and management on operational problems and concerns.
• Acts as a resource person with regard to procedures and operations.
• Maintains a list of training issues and contacts (speakers) to assist in the delivery of relevant training.
• Prepares the training room for courses and provides opening remarks for course openings when required.
• Establishes and maintains all related records, files, and training materials.
• Responds to telephone inquiries in relation to a career in the OCC.
• Maintains and updates OCC audio tapes for training purposes.
• Maintains a liaison with all mentoring operators to determine training days.
• Maintains orientation package provided to hired SPS police officers and attends orientation for new recruits.
• Assists with the creation of a yearly course calendar for training within SPS.
• Performs other job-related duties as required.

QUALIFICATIONS

• Completion of Grade 12, supplemented by courses in effective training and supervision.
• A combination of five years relevant experience or training as an Emergency Services Call Taker/Dispatcher which includes experience in the use and operation of police telecommunications dispatch and complaint taking equipment and information systems.
• An equivalent combination of education, experience and training may be considered.
• Accurate typing speed of 45 wpm
• This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $40.53 to $47.68 (pay grade 24D) based on 2025 reclassification.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on May 8, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.