Records Quality Reviewer 2

Records Quality Reviewer 2

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) is pleased to offer an exciting opportunity to join our Information Management and Technology Division as a Records Quality Reviewer 2. We are seeking one (1) incumbent who is committed to upholding a high level of accuracy, integrity, and excellence in policing records. As part of the Corporate Services Bureau, you will contribute to a collaborative team that ensures a high standard of file quality, accurate PRIME UCR (Uniform Crime Reporting) on police files, resulting in reliable crime statistics and high-quality reports.

Schedule / Hours of Work

The anticipated schedule for this position is 4 on/4 off, day shifts. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Oversees daily audits of data and files on PRIME to ensure data integrity, accuracy, and completeness in accordance with established standards and guidelines.
• Monitors and resolves issues related to Master Naming Index (MNI), Master Vehicle Index (MVI), and Master Institution Index (MII).
• Inputs verified and accurate information, corrects data inaccuracies, duplications and resolves complex issues.
• Reviews and interprets Uniform Crime Reporting (UCR) policy and liaises with the PRIME Application Unit (PAU) to clarify policy changes and ensure procedural alignment.
• Supports the maintenance and revision of the UCR manual and business rules to reflect current operational standards. • Identifies recurring data quality issues and provides recommendations to improve compliance and operational accuracy.
• Provides oversight to and assists training and mentoring new and existing staff on procedures and system use.
• Maintains liaison with the team and sworn members on matters of file maintenance, scoring, and compliance.
• Assists in communicating policy updates.
• Prepares detailed reports to identify data integrity issues and training needs.
• Maintains data, documentation and files related to the work.
• Acts as a resource person on operations and procedures related to the work.
• Performs other job-related duties as required

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of legislation and governing policies related to the work.
•  Knowledge of police databases such as PRIME and Canadian Police Information Centre (CPIC).
• Knowledge of police terminology, and reporting and audit procedures.
• Knowledge of SPS policies and procedures.
• Knowledge of applicable computer programs related to the work including but not limited to Microsoft Office.
• Ability to learn updated policies and procedures and maintain manuals.
• Ability to audit and conclude complex records issues, complete audits, and ensure compliance.
• Ability to troubleshoot matters related various indices.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently or in a team environment.
• Ability to provide oversight, training and feedback to staff.
• Ability to understand and effectively carry out oral and written instructions.
• Ability to use organizational and prioritization skills.
• Ability to exercise independence of judgment and action with specified guidelines.
• Ability to establish and maintain effective working relationships with various partners.
• Relevant level of security clearance.

QUALIFICATIONS

• Completion of Grade 12, supplemented by courses in a related discipline including PRIME.
• A minimum of five years of related experience including experience working with PRIME in UCR scoring.
• Typing speed of 45 wpm.
• An equivalent combination of education and experience may be considered
• All applicants must obtain and maintain the required police clearance throughout their employment with SPS. This role also requires RCMP Reliability Status (security clearance).

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $35.71/hour - $38.98/hour (pay grade 19) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on October 20, 205; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.