Victim Services Case Worker

VICTIM SERVICES CASE WORKER

REGULAR FULL-TIME

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a Regular Full-Time Victim Services Case Worker to join our Community Partnerships Support Section, within the Community Policing Bureau. Reporting to the Community Partnerships Manager, the incumbent, under the supervision of the manager, provides direct support services to crime and trauma victims and witnesses. Duties include providing crisis intervention support and ongoing follow up to victims, family members and witnesses in immediate aftermath of crime or trauma. The position also assists with emergency responses, referrals, court support and case updates. The Victim Services Case Worker works with police, fire personnel, and community agencies to ensure victims’ safety and access to resources. Considerable independence of judgment is required to be exercised within established guidelines and according to policies and procedures. The incumbent will be required to attend crime scenes and court. May be exposed to bodily fluids and highly stressful situations.

Schedule / Hours of Work

The anticipated schedule for this position is 40 hours/week, non-standard work week.  Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Provides immediate crisis support, information, referrals and ongoing follow up and court support services to victims and witnesses of crime, trauma, and domestic disputes.
• Responds to emergencies and critical incidents at crime scenes, hospitals, homes, or community locations.
• Coordinates emergency transportation to transition house, residence etc. and accompanies sexual assault victims to hospitals for follow up. 
• Assists members and emergency personnel by supporting victims and families during next-of-kin notifications and other sensitive situations.
• In consultation with investigating officers, Crown Counsel and external agencies, updates clients on case progress, court outcomes, and related processes.
• Provides clients with referrals and information about available community and government resources/support services including but not limited to home and personal safety, non-criminal protection orders, and replacement of stolen or lost documents.
• Assesses client’s safety, develops safety plans, and ensures ongoing monitoring and follow-up where appropriate.
• Assists clients with crime victim assistance program applications and victim impact statements and other required documents.
• Conducts court orientations, court accompaniment, courthouse tours, with victims and witnesses, including emergency court accompaniment and Crown Counsel meetings.
• Establishes and maintains appropriate client file field notes, computerized documentation, and maintaining diary dates.
• Prepares correspondence, reports, and information summaries related to the work. 
• Provides feedback on processes and procedures related to the work.
• Provides or coordinates short-term emergency childcare as needed.
• Engages in community outreach and conducts presentations to promote awareness of victim services and available supports.
• Presents information to the public staff and attends community meetings as requested by the Manager.
• Assists other staff in performing their duties.

QUALIFICATIONS

• Completion of Grade 12, supplemented by a post-secondary degree in a related field
• A minimum of four years of directly related experience 
• An equivalent combination of education and experience may be considered.
• Valid BC Class 5 Driver’s License with a safe driving record.
• This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $42.00/hour - $47.13/hour (pay grade 26L) based on 2026 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on October 2, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.