Victim Services Case Worker (Temporary)

VICTIM SERVICES CASE WORKER

TEMPORARY FULL-TIME | UP TO 6 MONTHS

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for an auxiliary Victim Services Caseworker to join our Community Partnerships Support Section, within the Community Policing Bureau. Reporting to the Community Partners and Programs Manager, the incumbent, under the supervision of the manager, provides direct support services to crime and trauma victims and witnesses. Duties include providing emotional support, crisis intervention, and practical assistance to victims of crime and trauma. The position also assists with emergency responses, referrals, court support and case updates. Works with police, fire personnel, and community agencies to ensure victim safety and access to resources.

Schedule / Hours of Work

This is an on-site position and the anticipated schedule for this position is 40 hours per week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Provides ongoing emotional support, information, and practical assistance to victims of crime, trauma, and domestic disputes, as requested by clients.
• Provides direct emergency crisis support to victims and witnesses of crime and other trauma at scene, in office, or at another location as the situation demands.
• Provides referrals to community or government agencies. Arranges for transition house placement.
• Arranges for and/or provides emergency transportation to transition house, residence etc. Accompanies sexual assault victims to hospital for SANE exam.

• Assists Surrey Police Service (SPS) police officers with next-of-kin notifications, providing emotional and practical support including transporting family to hospital for identification.
• Assists City of Surrey Fire Department personnel with fire victims.
• In consultation with investigating officers and outside agencies, updates clients on the progress of cases through the criminal justice system, including police, court, and corrections systems.
• Provides clients with referrals and information about available community and government resources.
• Provides clients with information regarding home and personal safety, non-criminal protection orders, and replacement of stolen or lost documents.
• Assists clients with crime victim assistance applications.
• Assists clients with completing victim impact statements for court. Provides information regarding the Victims of Crime Act of British Columbia.
• Conducts court orientations, including courthouse tours, with victims and witnesses, as required. Facilitates court accompaniment for victims and witnesses, as required.
• Provides emergency court accompaniment and accompaniment to crown counsel meetings for victims and witnesses, when directed by the Manager Victim Services.
• Establishes and maintains appropriate client file field notes, computerized documentation, and maintaining diary dates.
• Prepares correspondence, reports, and information summaries related to the work, as required by the Manager Victim Services.
• Provides short-term emergency childcare. Coordinates the after-hours service.
• Presents information to the public staff and attends community meetings as requested by the Manager Victim Services. Attends community meetings, as requested by the Manager Victim Services.
• Assists other staff in performing their duties.

QUALIFICATIONS

• Completion of Grade 12, supplemented by a post-secondary diploma/degree in a related field
• A minimum of one-year related experience or, completion of several related post secondary courses plus three years directly related experience.
• An equivalent combination of education and experience may be considered.
• Valid BC Class 5 Driver’s License with a safe driving record.
• All applicants must obtain and maintain the required police clearance throughout their employment with SPS. This role also requires RCMP Reliability Status (security clearance).

BENEFITS & COMPENSATION

Surrey Police Service is committed to providing a supportive and fulfilling work environment for our Auxiliary and Temporary Full-Time (less than 6 months) employees. They have access to valuable resources such as the Employee Assistance Program (FSEAP), offering confidential support for personal and family matters, as well as a dedicated Employee Services team to assist with well-being. Employees also benefit from discounted access to City of Surrey recreation facilities. At SPS, we prioritize creating an inclusive and collaborative atmosphere where all employees are supported in their professional and personal development.

• This is a unionized position, represented by CUPE 402.
• The salary range is $39.21 per hour - $44.00/per hour (pay grade 26L) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on April 17, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter). 

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.