VICTIM SERVICES CASE
WORKER
TEMPORARY FULL-TIME |
TERM, UP TO 12 MONTHS
Surrey Police
Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024,
SPS became the police of jurisdiction, and assumed responsibility and command
for policing and law enforcement in Surrey. SPS is working to redefine policing
with innovative new approaches and community-based solutions. It’s an exciting
time as SPS continues to expand our team with talented people who want to help
shape the future of policing in Surrey. To date we’ve hired over 550 police
officers and over 450 civilian support staff and will grow to be one of the
largest independent police services in Canada. Since day one, SPS has been
intentional about building a culture that is inclusive, respectful and
supportive, with a strong focus on employee wellness and career development.
POSITION OVERVIEW
Surrey Police Service (SPS) has an
exciting opportunity for a Victim Services Case Worker (temporary full-time for
up to 12 months) to join our Community Partnerships Support Section, within the
Community Policing Bureau. Reporting to the Community Partners and Programs
Manager, the incumbent, under the supervision of the manager, provides direct
support services to crime and trauma victims and witnesses. Duties include
providing crisis intervention support and ongoing follow up to victims, family
members and witnesses in immediate aftermath of crime or trauma. The position
also assists with emergency responses, referrals, court support and case
updates. The Victim Services Case Worker works with police, fire personnel, and
community agencies to ensure victims’ safety and access to resources. Considerable
independence of judgment is required to be exercised within established
guidelines and according to policies and procedures. The incumbent will be
required to attend crime scenes and court. May be exposed to bodily fluids and
highly stressful situations.
Schedule / Hours of Work
This is an on-site
position and the anticipated schedule for this position is 40 hours per week.
Please note, the hours are subject to change based on operational needs and
adherence to the Collective Agreement.
RESPONSIBILITIES
•
Provides
immediate crisis support, information, referrals and ongoing follow up and
court support services to victims and witnesses of crime, trauma, and domestic
disputes.
•
Responds to
emergencies and critical incidents at crime scenes, hospitals, homes, or
community locations.
•
Coordinates
emergency transportation to transition house, residence etc. and accompanies
sexual assault victims to hospitals for follow up.
•
Assists
members and emergency personnel by supporting victims and families during
next-of-kin notifications and other sensitive situations.
•
In
consultation with investigating officers, Crown Counsel and external agencies,
updates clients on case progress, court outcomes, and related processes.
•
Provides
clients with referrals and information about available community and government
resources/support services including but not limited to home and personal
safety, non-criminal protection orders, and replacement of stolen or lost
documents.
•
Assesses client’s
safety, develops safety plans, and ensures ongoing monitoring and follow-up
where appropriate.
•
Assists
clients with crime victim assistance program applications and victim impact
statements and other required documents.
•
Conducts court
orientations, court accompaniment, courthouse tours, with victims and
witnesses, including emergency court accompaniment and Crown Counsel meetings.
•
Establishes
and maintains appropriate client file field notes, computerized documentation,
and maintaining diary dates.
•
Prepares
correspondence, reports, and information summaries related to the work.
•
Provides
feedback on processes and procedures related to the work.
•
Provides or
coordinates short-term emergency childcare as needed.
•
Engages in
community outreach and conducts presentations to promote awareness of victim
services and available supports.
•
Presents
information to the public staff and attends community meetings as requested by
the Manager.
•
Assists other
staff in performing their duties.
QUALIFICATIONS
·
Completion of Grade 12, supplemented by a
post-secondary degree in a related field
·
A minimum of four years or directly related experience
·
An equivalent combination of education and
experience may be considered.
·
Valid BC Class 5 Driver’s License with a safe
driving record.
·
This position requires both SPS
Security Clearance and RCMP Reliability Status. All applicants must obtain and
maintain the required police security clearance throughout their employment
with SPS, which includes
a mandatory polygraph examination.
BENEFITS & COMPENSATION
Surrey
Police Service offers a comprehensive benefits package, including extended
health and dental coverage, a defined benefit pension through the Municipal
Pension Plan (after 12 months), generous vacation entitlements, and ongoing
professional development. Employees also benefit from short-term disability
coverage, travel and life insurance, discounted access to City of Surrey
recreation facilities, and a dedicated Employee Services team providing
personal and family support. With a strong focus on well-being, career growth,
and work-life balance, SPS is committed to fostering a supportive and rewarding
workplace. Note – The aforementioned benefits only apply to eligible temporary
full-time (greater than six months) positions within SPS.
·
This is a unionized position, represented
by CUPE 402.
·
The salary range is $39.21/hour -
$44.00/hour (pay grade 26L) based on 2024 rates.
Applications must be
submitted through our online Careers page. This posting
will remain open until 11:55pm on May 15, 2026; however, applications will be
reviewed on an ongoing basis. We encourage interested candidates to apply as
soon as possible, as the posting may close earlier if a suitable candidate is
selected.
For updates on
recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).
Thank you for
your interest in working with SPS. We pride ourselves on hiring members that
model the mission, vision, and values of SPS through unquestioned integrity and
sustaining a visible, credible, inclusive, and respected profile.